A group home in Scottsdale, AZ  is a place where residents should feel safe and receive high quality care. Their families should have peace of mind that their loved ones are getting all the help and care that they need and have an enhanced quality of life. Scottsdale-based senior placement organizations, including Integrity Senior Placement, can help you find a group home or facility that does exactly that. However, there are cases where residents’ needs may not be met unfortunately. If this is the case, there are many ways to make sure their voice is heard.

If a problem does arise in your facility or grouphome, the first step is to speak with the staff involved, such as the nurses or nursing assistants. If that does not help, speak to those of higher authority. This may be the supervisor, a social worker, director of nursing, or even your doctor.

In fact, these Scottsdale, Arizona senior living facilities are required to have a grievance procedure for your complaints and concerns. If the problem does not get resolved, follow this procedure. Many places also have resident and family councils with whom you can bring up the issue. Also, assisted living facilities are required to clearly post the name and contact information of many state groups like the state survey agency, state licensure office, state ombudsman program, protection and advocacy network, and medicaid fraud control unit.

If reaching out to individuals within the facility does not resolve your issue, you can take it to outside programs, such as the state survey agency or Long Term Care Ombudsman Program. Know that whatever you say to these organizations is confidential unless you give them permission to share.

The Ombudsman can help with a variety of problems, including:

  • Physical, verbal, or mental abuse
  • Not receiving services necessary for maintaining physical and mental health
  • Unreasonable confinement
  • Poor quality of care
  • Improper transfer or discharge
  • Inappropriate use of chemical or physical restraints
  • Any concern about the quality of care or life

If you do find yourself unsatisfied with your choice of group home, there are steps you can take to resolve the problem. These steps should be made very clear so that any problem is resolved as quickly as possible. Working with senior placement organizations in Scottsdale, like Integrity Senior Placement, can also help you find a group home that works for and with you as well.

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