Who to Contact For Help? Arizona Group Home Residents

A group home in Scottsdale, AZ  is a place where residents should feel safe and receive high quality care. Their families should have peace of mind that their loved ones are getting all the help and care that they need and have an enhanced quality of life. Scottsdale-based senior placement organizations, including Integrity Senior Placement, can help you find a group home or facility that does exactly that. However, there are cases where residents’ needs may not be met unfortunately. If this is the case, there are many ways to make sure their voice is heard.

If a problem does arise in your facility or grouphome, the first step is to speak with the staff involved, such as the nurses or nursing assistants. If that does not help, speak to those of higher authority. This may be the supervisor, a social worker, director of nursing, or even your doctor.

In fact, these Scottsdale, Arizona senior living facilities are required to have a grievance procedure for your complaints and concerns. If the problem does not get resolved, follow this procedure. Many places also have resident and family councils with whom you can bring up the issue. Also, assisted living facilities are required to clearly post the name and contact information of many state groups like the state survey agency, state licensure office, state ombudsman program, protection and advocacy network, and medicaid fraud control unit.

If reaching out to individuals within the facility does not resolve your issue, you can take it to outside programs, such as the state survey agency or Long Term Care Ombudsman Program. Know that whatever you say to these organizations is confidential unless you give them permission to share.

The Ombudsman can help with a variety of problems, including:

  • Physical, verbal, or mental abuse
  • Not receiving services necessary for maintaining physical and mental health
  • Unreasonable confinement
  • Poor quality of care
  • Improper transfer or discharge
  • Inappropriate use of chemical or physical restraints
  • Any concern about the quality of care or life

If you do find yourself unsatisfied with your choice of group home, there are steps you can take to resolve the problem. These steps should be made very clear so that any problem is resolved as quickly as possible. Working with senior placement organizations in Scottsdale, like Integrity Senior Placement, can also help you find a group home that works for and with you as well.

What People Are Saying

  • Integrity Placement exceeded our expectations. We called with an urgent need to relocate our 88 year old mother with advanced Parkinson’s disease, dementia, rheumatoid arthritis, and a heart condition to a safe, capable and conducive environment. Having changed ownership and management, her then current facility had dramatically declined, replaced administration with unethical leadership, and become an elder-care warehouse. David listened to our list of needs, our experiences, and our hopes. Within a week Integrity Placement had researched potential fits, contacted AND prepared several to address our needs, guided us through on-site reviews, and helped us walk through the decision process. Every alternative we visited was exceptional and prepared to address our specific financial and medical needs. We found a match a could not be happier or more relieved.

    - Steven F( Phoenix Arizona, Memory Care Placement )
  • Reina is truly our guardian angel. Fortunately, she was referred to me to help find a placement for my brother who was being discharged from a north Scottsdale facility at a moments notice. Having to deal with a facility and insurance who don’t have your loved ones best interest at heart is maddening. I was panicked. Reina calmed my fears and was instrumental in finding a wonderful placement for Joe. She stayed connected with me during the entire process and continues to be a part of our lives. I appreciate her and the value of Integrity Placement and know this transition went as smoothly as it did because of Reina. Her dedication to her clients and families, her knowledge, honesty, patience, and professionalism are truly incredible. I can’t thank Reina enough for how much she helped our family.

    - Colleen D( North Scottsdale, Arizona Senior Placement )
  • The folks at Integrity Placement can be described in one word – AMAZING! They made an extremely difficult and overwhelming situation very easy for our family. We had to place our mom in an assisted living situation very quickly. Both David and Reina were awesome – extremely responsive and compassionate. David helped us find a place that is a wonderful new home for our mom. We would not hesitate to recommend their services to anyone!!

    - Toni M( Phoenix, AZ Assisted Living Placement )
  • Reina from Integrity Placement was excellent in guiding us through the process of appropriately placing our loved one in assisted living. She worked closely with the centers we toured, was punctual and valued our time commitments. Throughout this process she was efficient, accessible and professional. She truly cares about her clients and is very supportive. Thank you Reina!

    - Jeannie C.( Scottsdale, AZ Senior Assisted Living Placement )
  • David is amazing to work with. He made a huge difference in a very difficult time for our family. We were amazed at his efficiency in finding options for care homes and couldn’t have found such a wonderful option without his guidance. But most of all, his kindness and warmth was everything to us. We will remain forever grateful.

    - Anna & Jeff K( Phoenix, Arizona Assisted Living Placement )